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  • Graphic depciting The proForce Congressional Inquiries Case Management application, launched in March 2021, streamlines and automates cases and promises to decrease the workload by 60 percent, allowing the USAF Reserve Policy Integration office (AF/REI) to more efficiently process incoming inquires. (U.S. Air Force Graphic by Anthony Burns)The proForce Congressional Inquiries Case Management application, launched in March 2021, streamlines and automates cases and promises to decrease the workload by 60 percent, allowing the USAF Reserve Policy Integration office (AF/REI) to more efficiently process incoming inquires. (U.S. Air Force Graphic by Anthony Burns)

    Citizen Developer Team Revolutionizes Manual Process, Creates Cloud-Based App

    Propelling forward the Air Force’s initiative to replace antiquated systems with new cloud-based solutions, a team from the Headquarters Air Force Reserve recently developed and implemented the first customer relationship management (CRM) application built for Air Force Manpower, Personnel, and Services (A1).The proForce Congressional Inquiries
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