445th FM implements Comptroller Services Portal

  • Published
  • 445th Airlift Wing Public Affairs

The 445th Financial Management office will begin using the Comptroller Services Portal (CSP) for the 445th Airlift Wing and 655th Intelligence Surveillance and Reconnaissance Wing, Sept. 1, 2022.

What is CSP? The CSP is a SharePoint Online based customer service inquiry solution coming to the FM career field to assist both FM and their customers. The system will allow customers to create inquiries as opposed to sending emails, calling via phone, or walking into the local fM office.  CSP will provide customers oversight on the status of their inquiry throughout the inquiry lifecycle. Over time, the use of CSP will build continuity and standardization for the FM career field.

 This user-friendly interface delivers virtual FM customer service where and when you need it. The site is secure and fully protects Personally Identifiable Information (PII).

CSP does not require VPN access but does require a common access card (CAC) reader when using a personal computer. Members should acquire a CAC reader if needed. The 445th Communications Element has a limited number of CAC readers available.

Members will be prompted to review their user profile and make any necessary updates (2-3 minute process) before submitting their initial request.

 This self-help tool pulls information from a customer's CAC to catalog key documents and pay information. CSP capabilities include:

 •     Create and submit Air Force military pay and travel pay inquiries on your schedule

•      Track your inquiry from start to finish with notifications alerting you of status changes

•      Searchable knowledge articles enabling you to find answers to your most pertinent questions without the wait for easy self-service

Multiple metrics will be available to be tracked within the system using filters and graphs for both open and closed tickets. This will help bases and HHQ identify trends i.e. most common issues.

 Everyone is encouraged to use CSP as walk-in customer service hours will be limited to allow FM time to process documents through CSP.

 To get started, visit usaf.dps.mil/teams/saffmCSP/portal/  using a CAC-enabled device.

 Please call the 445th FM office at 937-904-3036 if you have questions.